Refund and Returns
- The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a AMASILK® error, you will need ship the item at your own expense. All items should be RETURNED TO:
AMASILK® c/o Returns Department 1675 N Commerce Parkway, Weston FL 33326
- All returned merchandise must be purchased from Amasilk.com and returned within 60 days of date of purchase.
- To return an item as a result of a AMASILK® error, please contact our customer support team by email at email@example.com to receive a merchandise return label.
Please note we are unable to send merchandise return labels for international returns at this time.
- If a merchandise return label is provided, the number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.
- No return shipment carton may exceed 50 lbs. in weight.
- All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.
- Once the returned merchandise is received a credit will be issued based on the original payment method.